Welcome to EPM Motorsports FAQ! Find answers to common questions about our products, ordering, and more. If you don’t see your question here, contact us. We’re here to help you enjoy your motorsports experience.
Q: How do I get my vehicle serviced at EPM Motorsports?
A: You are welcome to call us to set up an appointment, or fill out this form
Q: If I don’t know what’s wrong with my vehicle, how does EPM figure out the issue?
A: If we need time to pin-point an issue, we start with a diagnosis up front. The diagnosis allows us time to get you answers and a solution to move forward.
Q: What is the next step after diagnosis?
A: We will communicate the outcome of the diagnosis and supply a digital estimate to move forward.
Q: How do I approve the additional services proposed?
A: To move forward with the proposed job, we ask you to first digitally authorize the repairs needed. After that, we ask for parts payment up front. Given the total cost of an entire job, we ask for at least 50% down on bigger jobs.
Q: Can I bring my own parts for my repairs?
A: Generally, yes, but you and EPM Motorsports need to be on the same page about what parts they are and where you’re buying them from. Depending on the parts supplied by you, we cannot offer a warranty on our services. If parts are wrong during install, you will be billed for wasted time.
Q: What happens after I pay for parts?
A: After you pay for parts, we order them. Once all parts arrive, we communicate that the work has begun.
Q: What happens when additional parts or labor is needed?
A: Sometimes when we are in the middle of fixing one thing, we find issues related to something else. When variables like this happen, we stop the job immediately and communicate additional parts and/or labor needed to continue, on top of what you have already approved. We will need your verbal or digital authorization to continue on, moving forward to the solution.
Q: What happens when my repairs are completed?
A: With every diagnosis paid for, we always finish our repairs with a 55-60 point inspection, depending on your vehicle’s model. This inspection covers miscellaneous items/preventative maintenance procedures that were not relevant prior to us finding and fixing your main issue. For example, you come in to pin-point an oil leak, we fix it, and the inspection at the end may catch your vehicle’s need for new tires.
Q: How will I know my vehicle’s inspection is completed?
A: You will receive an email/text with a link to view your inspection results. We will also call you to communicate its completion and see if you have any questions.
Q: I don’t see pricing on my inspection sheet, why?
A: With every inspection completed, you have an option to authorize/decline all of the items in the “yellow” and “red”. We kindly ask you to authorize or decline what you would like to further see quoted. The “green” points are simply foregone.
Q: Why don’t you quote everything out on the inspection without my authorization?
A: Simply because if the inspection yields a lot, we do not want to spend time quoting items that you have no intention on fixing. If the inspection yields a lot, let’s talk about what’s most important to you, maybe safety items, and go from there.
Q: What happens after I have approved my inspection items?
A: We continue by quoting you and sending you a digital quote, pending your approval to move forward with the estimate.
Q: What happens after I have further approved my inspection quote?
A: We order parts, if needed, and finish all repairs on your bike.
Q: How will I know that my bike is ready for pick up?
A: You will first be informed with a message sent to your text and email that your vehicle is ready for pick up. We will also call you to inform you of completion.
Q: What happens if I cannot pick up my vehicle right away?
A: We will appreciate your communication if you cannot pick up your vehicle right away. We generally give you up until two days after repairs are completed to pick up your vehicle or a $75/day storage fee will begin to accumulate.
Q: What do I do if I am completely satisfied and happy with the work EPM Motorsports completed on my vehicle?
A: Tell your friends, spread the word, and leave us a
Google review!
Q: What if I am experiencing problems with my vehicle after I pick it up from EPM Motorsports?
A: Although we have expert technicians with great diagnostic softwares and dealer-proprietary tools, everyone makes mistakes! Please communicate with EPM your issues, and EPM’s outstanding customer service will take it from there.
